Skip to main content

Changing Lives - Ridley Villas

Ridley Villas is a supported accommodation service providing support to women with children living in Newcastle and Gateshead.

Our Aim

Ridley Villas aims to provide a safe and therapeutic space for families. We aim to support families in their recovery and on their own personal journey to gain skills they need to have positive, independent lives as women and as parents.

Our overall aim is to enable families to make positive choices and live happily.

What we do 

At Ridley Villas, we work to change the lives of vulnerable women and children.

We take a whole-family approach to the work that we do and ensure that we work closely with all other professionals involved with a family.

We use a three-stage model of support for the women and children that we help:

The first stage is about reaching out and engagement. Prior to a family moving into Ridley Villas we will arrange to meet up with them at a place that they feel safe. This is to start to develop a healthy and trusting relationship between the family and staff. A trusting relationship is key to moving forward for a brighter future.

We have a consistent, reliable and empathic approach to the way we work.

Stage Two focuses on the family’s recovery and resilience. This is where we start to look at and acknowledge past abuse, relationships and other factors which impact on the woman’s mental health.

We work closely with other agencies to support women and children access more therapeutic group work such as DBT, Freedom Programme, and DARE.

At Ridley Villas, we run a therapeutic "mums-to-be" recovery group and a "baby group" for both parent and child to attend to ensure that we can observe and promote positive attachments and relationships.

Our final stage of support is to encourage community integration. This stage is tailored to the individual as we understand that everyone has different motivations for wanting to change their life. This means that the level of social integration varies.

We actively encourage families to access recovery groups and also baby groups within the community. The team are able to support families to attend these groups however ultimately we are trying to create an independence where women feel confident accessing them when we are no longer involved.

Who to contact

Contact Name
Vicky Smith
Contact Position
Project Lead
0191 2329181

Local Offer

Special Educational Needs and Disabilities Information


The service can make reasonable adjustments to support clients with disabilities and extra needs. It can offer support to clients who require wheelchair access / step-free access / clients with limited mobility / clients with hearing impairments / clients with visual impairments / clients with literacy issues / clients with limited English. Please make your client’s accessibility requirements clear at referral.

For clients who require translation from other languages, this may be delivered by face-to-face interpretation or translation service / telephone interpretation or translation service and needs to be arranged in advance.

Time / Date Details

Session Information
Staff are available from 8am-10pm daily
visiting hours are discretionary and usually only when staff are at the accommodation

Other Details


Most accommodation costs are covered by Housing Benefits, however, there is a small personal service charge (PSC), which the client is responsible for, which covers energy bills and any food provided. This varies depending upon the service; 2015/16 charges for these services range from £21.03 per week depending on facilities available; relevant charges are made clear to clients in advance.


Age Ranges
Referral required?
Referral Details

For referral guidance or further advice, please contact the office on 0191 232 9181 between 8.30am and 4.30pm, Monday to Friday.

Other notes
Please note we have one flat which is wheelchair accessible.
Last updated: 27/07/2021
Back to top